At Iyasu, we take great care in offering you pure, high-quality essential oils and wellness products. Due to the nature of our products, we follow a strict return and refund policy to ensure the safety and integrity of what we deliver.
Returns
For health, safety, and hygiene reasons, we do not accept returns on opened or used products. We encourage customers to review product descriptions carefully before making a purchase.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We will be happy to replace the item or offer a suitable solution after reviewing your case. Please provide photos of the damaged product and packaging for faster processing.
Refunds
Refunds are processed only in cases where replacement is not possible. Once approved, refunds will be issued to your original payment method within 7-10 business days.
Cancellations
Orders can be cancelled if requested before shipment. Once dispatched, the order cannot be cancelled.
Contact Us
For any concerns about your order, please email us at support@lightgray-jellyfish-735527.hostingersite.com with your order number and details.